India Post Payment Bank customers get good news, WhatsApp banking services started

IPPB WhatsApp Banking Services: Big news has come for those who have accounts in India Post Payment Bank. India Post Payments Bank (IPPB) has announced the launch of WhatsApp Banking Service in association with private sector telecom giant Airtel. Gave this information in a statement.

Banking Services on Mobile Phones

IPPB customers will now be able to access banking services conveniently on their mobile phones through WhatsApp Banking Service. In this new system, WhatsApp messaging solution will be delivered to the customers through Airtel IQ. It will serve as an IQ, a cloud communication platform, that will enable brands to connect with their customers through voice, SMS and WhatsApp channels.

What IPPB said

What Airtel has to say

Airtel IQ Business Head Abhishek Biswal said that "We believe that technology driven financial sector holds immense potential and can take the best financial products to the remotest corners of the country. Airtel IQ is a robust, easy and secure cloud communication suite provided to the customers of  India Post Payments Bank. Significantly, Airtel is the first telecom company in the world to act as a Business Service Provider (BSP) for WhatsApp.  Under this new arrangement, WhatsApp messaging solution will be delivered to its customers through Airtel IQ.

What are the benefits of this new service

  • Customers will also be able to avail services like locating the nearest post office along with service request at doorstep.
  • WhatsApp messaging will enhance the convenience of connecting with the bank directly at the customer’s fingertips.
  • This will also further the Digital India mission of the Central Government.

How it works 

Airtel is working with IPPB to deliver around 250 million messages per month to such customers of the bank. Many of these live in rural towns and tier 2, 3 cities.

Know about IPPB

India Post Payment Bank is a public sector bank which was launched in the year 2018 to provide banking services to the unbanked population of India.

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