If there is a deficiency in service or product, then complain in the consumer forum like this, know from helpline to website

If there is a deficiency in service or product, then complain in the consumer forum like this, know from helpline to website
Ghaziabad: Today is World Consumer Rights Day. People should be aware against the disturbances and social injustice in the market, hence this day is celebrated. Cases are being disposed of expeditiously in the District Consumer Forum. In 2022-23, 1733 cases were disposed of. This year, 948 cases were filed in the Consumer Forum, out of which 302 have been disposed of. Due to the functioning of Consumer Forum President Pradeep Kumar Jain and Member Shailja Sachan, Ghaziabad ranks first in the state in terms of disposal of cases.

The consumer has now become aware of his officers. Many such cases reached the forum, in which the price of the product was high or there was some deficiency in it. Forum’s Senior Clerk Ravindra Kumar told that more cases related to Electricity Corporation come. Health insurance matters are in second place. Now the cases of builders and flat owners have also reached number three. There is no need of a lawyer in the consumer forum. The plaintiff himself pleads his case.

understand from these cases

Case 1
Brajesh Singhal, a lawyer living in Patel Nagar Second, had opened a PPF account in the post office along with his wife. He paid by check in due time, but due to the mistake of the clerk, the payment was not updated in the account. Because of this the post office imposed a fine of 1200. Senior Clerk of the District Consumer Forum, Ravindra Kumar said that in this case the Forum accepted the mistake of the Senior Post Master and ordered Brajesh to pay interest on the amount.

case 2
Gautam Budh Nagar’s lawyer Hemant Kumar Goyal had sent the letter through speed post. The postal department returned the letter after a month without giving any concrete reason. He complained, but the department did not take action. Then reached consumer forum. Considering the deficiency in service, the forum imposed a fine of Rs 1,000 on the postal department in January.

case 3
In 2017, a company bike was stolen in Gautam Buddha Nagar. The company sought a claim from the insurance company. The insurance company kept the case pending for a long time. When the matter reached the forum, in December last year, it gave a decision to give Rs 18,000 to the insurance company with 6% interest. Along with this, asked to pay Rs 2000 as complaint fee.

where to complain

District Consumer Forum: If the complaint case is up to Rs.20 lakhs.
State Consumer Forum: The complaint should be between 20 lakh to 1 crore rupees.
National Consumer Forum: If the amount in the complaint is more than Rs 1 crore.

You can complain here

Consumers can complain to the Forum’s complaint center by calling the toll free number 1800114000. Apart from this, complaints can also be lodged online at core.nic.in. Complaints can also be made on the National Consumer Helpline website https://consumerhelpline.gov.in. You can also send a written complaint by registered post to the District Consumer Forum, Rajnagar, Ghaziabad.

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