What is Flipkart’s Open Box Delivery? Delivery of wrong goods will not be possible due to its use

Open Box Delivery: Flipkart is in the news for its festive season sale. The company was taunted due to the cancellation of the first iPhone 13 order. The same, now Yashasvi Sharma, a student of IIM-Ahmedabad, had ordered a laptop for his father, but when Flipkart gave the delivery, there were packs of detergents in it. The order was placed in the Big Billion Days sale. Yashasvi tweeted that the e-commerce giant has categorically refused to correct its mistake. 

Yashasvi Sharma said that Flipkart’s customer support is blaming him on the contrary. He told the customer care that he also has CCTV evidence to prove this, but still he did not get any help. Sharma further added that his father had assumed that the OTP would be given on receipt of the package, which mostly happens at the time of prepaid delivery. He did the same, told the OTP and did not open the package and see it. All this happened because Yashasvi and his father did not know about Open Box Delivery. There are many people who do not know about this feature. Today we are going to tell you about this.


Years ago I used to hear of snapdeal delivering stones in place of iPhone. Today @Flipkart delivered laundry soap in place of a laptop.

Flipkart assured order. From one of their biggest sellers, RetailNet.

Can never trust this website again. @flipkartsupport pic.twitter.com/VmVXG1tU3S

— Yashaswi Sharma (@yshswi) September 22, 2022

What is Open Box Delivery?

As per the data available on Flipkart’s website, if a customer uses Open Box Delivery Service, the delivery boy will show the customer by opening the package in front of him. With this, customers can be sure whether the right product has been delivered or not. It should also be clarified here that this service is not available for all pincodes. This facility is available on some selected pincodes only.

select at the time of order

If the service of open box delivery is available on your pincode, then the option will be shown to you at the time of order. You can choose this option from here. Let us tell you, the service of open box delivery is completely free. There is no separate charge for this.

Cash on Delivery in Open Box Delivery

If you choose the option of Cash on Delivery, then you will have to make the payment first. After payment, the delivery boy will open the box and show the package. If your order is found to be damaged or if the wrong product is delivered, then at the same time the facility of return and refund is provided by Flipkart. At the same time, if your first payment has been made, then refund will be given based on the return policy of the seller.

Note: You can read more information related to open box delivery on Flipkart’s official website or app.

Flipkart said, "Flipkart follows a zero tolerance policy on all incidents affecting the confidence of the customers. We are doing many things to improve the online shopping experience for our customers. Open box delivery is also an option in this case. The customer shared the OTP with the delivery executive without opening the package. As soon as we came to know about this, we have initiated money refund. Money will be transferred in 3 to 4 working days."

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