Indigo airline employees on Saturday stopped a handicapped child from boarding the plane at the Ranchi airport. IndiGo said the reason for this was that the child was nervous about traveling in the plane. After this incident came to light, where the aviation regulator DGCA has started investigation in the matter. At the same time, the Central Government has also taken cognizance of this. Union Civil Aviation and Aviation Minister Jyotiraditya Scindia also tweeted on this and said that the entire investigation will be under his supervision.
Scindia said on Monday morning, “We will not tolerate this kind of behavior at all. No person should go through such a situation. I am personally investigating the matter, after which necessary action will be taken.”
On the other hand, DGCA has also asked the airline to submit a report regarding this. DGCA officials gave this information on Sunday. Officials said the boy was stopped from boarding the airline’s Ranchi-Hyderabad flight on Saturday. After which his parents also decided not to travel by plane. DGCA chief Arun Kumar said that the regulator has sought a report from IndiGo in this matter.
He said the Directorate General of Civil Aviation (DGCA) is probing the incident. He will take appropriate action against the airline company in this matter. When asked about the incident, IndiGo said the disabled child could not board the flight with his family on May 7 as he was panicking. The ground staff waited till the last minute for them to calm down, but to no avail. Thereafter, the airline gave them a hotel accommodation to comfort the family and they took off for their destination the next morning.
The company said that we are sorry for the inconvenience caused to the passengers. IndiGo prides itself on being an inclusive organization, whether for its employees or its customers, and over 75,000 disabled passengers fly with IndiGo every month.