SBI News: A mistake two years ago cost SBI; 85 thousand to be paid as compensation

SBI News: A mistake made two years ago has cost State Bank of India, the country’s largest government bank. State Bank will now have to compensate the customer for this mistake. The SBI employee could not read the number on the check properly. So he sent the check again. After that the concerned customers appealed before the Consumer Grievance Redressal Forum. 

According to a report by Business Standard, this is the case in the city of Hubli in Karnataka. Vadirajacharya Inamdar, a professor of English in a college in Hubli, gave a check to pay the electricity bill. This SBI Bank check was for Rs.6 thousand. This check was drawn on 3rd September 2020 in the name of Hubli Electric Supply Company Limited (HESCOM). HESCOM’s bank account is in Canara Bank. So this check was sent to the SBI branch for encashment. After that all these cases started.

Canara Bank sent this check of Rs 6,000 to the SBI branch at Haliyal in Uttara Kannada district for encashment. The information filled on this check was mentioned in Kannada language. The numbers on the check were in Kannada language. SBI branch employee mistook 9 as 6 in Kannada.  This number was mentioned in the date month call on the cheque. So the bank employee mistook this check for the month of June and sent it again. 

After resending the cheque, Professor Inamdar decided to take his complaint to the Consumer Grievance Redressal Forum. After two years on his complaint, the result was announced. SBI took this matter seriously and imposed a fine of Rs 85 thousand 177 on SBI. The Consumer Grievance Redressal Forum ordered the bank to pay this amount as compensation and penalty to the customer. 

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