- The District Consumer Disputes Redressal Commission has fined Flipkart.
- This shopping site delivered Nirma detergent in exchange for the iPhone.
- Karnataka Consumer Court has pointed out flaws in Flipkart’s retailer service.
Something is ordered from online shopping sites but something else is delivered, many such stories come to the fore. Many people fall prey to this type of fraud and keep pleading with e-commerce sites to recover their losses. In a similar case, the Karnataka court lashed out at Flipkart and fined it. A young man had bought an Apple iPhone from this shopping site but instead he was delivered washing powder Nirma.
soap instead of iphone
According to the report, a young man named Harsh, a resident of Koppal, Karnataka, had ordered a new Apple iPhone on the shopping site Flipkart. The boy had also made an online payment of Rs 48,999 for this mobile. But he was shocked when the parcel was delivered to him. In fact, the delivered box did not contain the iPhone, but instead contained Nirma Detergent, a laundry soap, and a phone with a keypad. This incident is of the year 2021, after which Harsh, while complaining in the court, had demanded the full cost of the phone as well as compensation.
fine on flipkart
The District Consumer Disputes Redressal Commission has now imposed a fine of Rs 25,000 on the e-commerce site Flipkart on the matter of soap being delivered instead of iPhone. This fine has been imposed on the online shopping platform under three main streams. These include deficiency in service, unfair treatment, and mental and physical harassment of the customer. Also read: Cheating gang busted in the name of selling cheap mobiles on Instagram, 6 arrested
attitude of consumer court
On this matter related to Flipkart and online shopping, the Consumer Court has said in its order that nowadays online shopping is spreading rapidly and it saves both time and money. But after selling the goods, the responsibility of the companies cannot end. It is the responsibility of online companies to satisfy their customers. In this case, the consumer court has pointed out flaws in the retailer service of Flipkart and said that such work and practice comes under “unfair trade practice”.
The Consumer Court held the shopping site guilty, saying that they sent the wrong item compared to the item purchased even after charging the full price of the product. Along with this, while lashing out at Flipkart, the court has also said that online shopping companies have not got the freedom to send wrong products and items to cheat customers and earn money from them.
Avoid online fraud like this
91mobiles Wants to inform our readers that in such cases many times even the shopping site itself is not aware of what scams its delivery agents are doing. In such a situation, to avoid loss, the consumer himself has to show alertness and awareness. Nowadays e-commerce sites offer ‘open box’ delivery wherein the delivery boy himself opens the box and shows it to you. In such a situation, you can receive the item only after the correct item is found.
Similarly, OTP is also asked from the customer at the time of delivery. Our advice is never to share the OTP sent by the company to the delivery agent without checking your baggage. On the other hand, if any fraud ever happens, then apart from complaining to the shopping site, also file an application in the consumer court.
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