Admission, fees, ragging… UGC will hear every complaint, number issued after CUET result

The University Grants Commission (University Grants Commission) (University Grants Commission) to resolve all the complaints related to the education sector in a timely manner.UGC) has announced the launch of e-Samadhan portal. All kinds of complaints related to education will be settled on this portal. Under this, students’ grievances, scholarship-fellowship, COVID-19 counselling, the official website of UGC for jobs and even the ‘Centralized Public Grievance Redress and Monitoring System (CPGRAM) portal’ will be merged with the E-Samadhan portal and They will no longer operate independently.

It is worth noting here that this portal is being released by the UGC at a time when the National Testing Agency (NTA) announced the CUET UG Result 2022 early on Friday. Information about the portal has come to the fore only after the declaration of the result. Actually, now the admission phase has started and students have to face a lot of problems at this time. Apart from this, the cases of ragging also come to the notice after admission. In such a situation, now the UGC will solve the problems of students like ragging, admission, scholarship on a single portal.

Portal will work like this

The e-Samadhan portal will be a 24×7 active portal, where any complaint related to students can be registered. Apart from this, toll-free number 1800-111-656 will also be activated to help the students. Redressal of grievances of all institutions will also be the top priority of the portal.

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  • UGC Chairman M Jagadesh Kumar said, "The admission authority will constitute a team to answer the questions related to the withdrawal of admissions of the students. Every problem will be solved one by one.
  • M Jagadesh Kumar said, “The people appointed as admission coordinators will monitor every complaint and update the portal continuously. Each complaint will be segregated based on the problem and then it will be dealt with. The UGC will keep an eye on the entire process so that the problem is resolved up to 100 percent.
  • Kumar said, “Every person will be able to come on this system and multiple complaints can be registered from a single platform. What action was taken on complaints, it can also be tracked. The complaints will be reviewed every week by the bureau head and chairman.
  • The UGC chairman said, “The centralized online process will help in locating the institutes which are not redressal of complaints. Strict action will also be taken against them. After the disposal of complaints, if the complainant feels that he is not satisfied with the action, he can also provide feedback.

Ragging portals will also continue to work

Anti-ragging helpline number and portal not included in e-Samadhan portal. The reasons behind this have also been given. The UGC chairman said, 'Students are helped by taking immediate action through anti-ragging helpline numbers. At the same time, the e-Samadhan portal will be the only portal to register all complaints. He said, 'Anti-ragging helpline takes immediate action and helps the aggrieved student. The response received through the anti-ragging helpline is less than a minute. Because of this, it did not make sense to include it in the portal.

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